F.A.Q.
- Where do i need to book for the best price ?
You can book by telephone or by e-mail where we guarantee the best price possible. Contact our booking office at the following number +390864251696
- Is it possible to reach the hotel by car?
Yes it is possible to reach us by car at S.S 17 Km 95+500. Please visit the Our Location page for further information.
- From what time is the room available and what time must it be vacated the day of departure?
Rooms are available immediately, if not occupied, if so, they are available at 14:00pm. Please contact us a day before your arrival in order to determine if possible. The room must be vacated by 12:00am. Luggage may be deposited at the reception desk once left the room.
- What credit cards do you accept?
We accept Visa, MasterCard , Diners and America Express.
- Are pets allowed?
Yes, small-sized pets are allowed only upon request with the exception of the hotel's common areas. We have rooms with a private entrance for our four-legged friends. A daily supplement of €5,00 will be charged.
- Is it possible to access the internet if I do not want to bring my laptop?
Yes, all guests can use the internet point located in the hall area and the Wi-Fi connection free of charge.
- Do you have non-smoking rooms?
Yes we do, all of our rooms are non- smoking rooms.
- Does the Hotel dispose of cribs and booster chairs?
Yes, our Hotel disposes of cribs and booster chairs for our younger guests.
- Does your Hotel dispose of communicating rooms?
Yes, our Hotel disposes of communicating rooms with two bedrooms and a bathroom.
- Is breakfast included? If so what type of breakfast do you serve?
Breakfast is included and is served from 7 am to 10 am in a rich and delicious buffet: coffee, milk, hot chocolate, tea and a wide choice of herbal teas. Fresh white and brown bread, freshly baked croissants, home-made cakes, butter, a selection of fruit jams, home-made orange marmalade and honey. Also salami, ham, scrambled eggs, tomatoes, cheese, fresh fruit, corn-flakes, muesli, yoghurt and fruit juices. Ect…
- Is there a menù for vegetarian’s or coeliac’s?
If you have special dietary needs, we can easily arrange to accommodate if we are notified ahead of time. Furthermore, it is possible to arrange a menù for our younger guests.
- Is there a lift?
Yes, the hotel has two lifts.
- Is there a parking area or garage?
Yes, you may park your automobile anywhere in the parking area which is free of charge.
- Is it possible to rent a car?
Yes, our staff will be happy to help you rent a car.
- Does the Hotel have a shuttle service from and to the railway station?
Yes, we have a free shuttle service from and to the railway station.
- What are your cancellation policy?
From 14 to 7 days before arrival, you must pay 30% of the total amount of your stay. From 6 to 2 days before your arrival, you must pay 70% or your total stay. From 1 day to No show, you must pay 100% of your total stay. We kindly ask you to carefully read the terms and conditions while booking, since these policies can vary according to the offer and rate.
- Is it possible to organize journeys to Sulmona or towns nearby?
Of course, we will be happy to help you organize any type of cultural or food and wine activity in our region. Also guided tours, upon request.
- How can I make a reservation for more than 5 rooms?
For group reservations please contact us at +39 0864 251696 or send us an e-mail at meeting@hotelsantacroce.com.
